FAQ

Feel free to send us other inquiries at cs@bazzaal.com

If you are a brand, please contact us at info@bazzaal.com

If you are an influencer/influencer agency,

please contact us at influencerpartnership@bazzaal.com.

We will get back to you as soon as possible.

General FAQ

Customer Service Operating Hours:
[MON - FRI] 9 AM - 6 PM KST (GMT+9)
[Weekends & Holidays] Closed

Our boxes are limited edition and won't be re-stocked once they're sold out.

We always have exciting boxes coming up, make sure to subscribe to our newsletter for updates.

We offer free shipping to most countries.

Please check our shipping policy for more information.

We ship to most countries, except the following: Ascension Island, Comoros, Djibouti, Greece, Greenland, Guinea-Bissau, India, Italy, Libya, Malaysia (1 of 16 states and territories), Mexico, Pakistan, Peru, Russia, Somalia, South Africa (1 of 9 provinces), Spain, Sri Lanka, Timor-Leste, Tristan da Cunha, Turkey, Turkmenistan, Ukraine, Venezuela

Please check more information at our shipping policy

All our orders are shipped from our warehouse in Seoul, South Korea.

Our order cut-off time is 9:00 am KST, on each business day.

If your order is placed before that time, it will be dispatched that day. Orders placed after 9am on Friday will be shipped the following Monday.

The average delivery time after shipment is about 2 - 7 days excluding weekends and holidays.

Thank you for your understanding that there may be delays depending on the volume of the courier company.

Customs duties and fees are the responsibility of the recipient. 

International shipments are subject to duties and fees that vary by country and are based on the value of your order. 

The amount calculated depends on the destination country's tax and valuation method.

For further information, please contact your country’s customs office.

Unfortunately, we don't offer gift wrapping / message service now.

Shipping

We ship out packages through DHL Express.

Yes! After you place an order, you'll receive an email confirmation with your order number. Your tracking number will be sent to you via your email once your order is ready to leave our warehouse.

Unfortunately, DHL can't deliver to PO addresses.

We will need a different address.

If you want to change your shipping address, please email cs@bazzaal.com.

For issues with delivery or tracking, the easiest and fastest way to get a resolution is to reach out directly to DHL, our shipping company. Sometimes carriers will prematurely mark shipments as “delivered”, or need additional information from you to complete the delivery.

If you’re unable to resolve the issue with the shipping company, please email us at cs@bazzaal.com. We'll get back to you as soon as possible.

We do not schedule reshipment or refund for items incorrectly shipped due to customer's mistake.

If the recipient's name is unidenfitiable, the parcel can be held or delayed to deliver until shipping company can identify the recipient.

In this case, the shipping company may require for the recipient's passport copy or ID copy.

Therefore, we strongly recommend to type the full name of the recipient when you place an order.

(If the parcel is returned to shipper because the recipient's name is unidentifiable, refund or resend is not available for the order.)

We cannot split and ship orders seperately so you cannot select multiple addresses from one order.

If you want to ship your order separatly, please place another order.

Yes, you can request but in this case both BAZZAAL BOX and DHL won't be held responsible if the parcel is lost or stolen.

Therefore, it's impossible to refund or redeliver in this case.

The shipping company has informed us that U.S and other countries Customs strengthens security recently so they inspect the parcel randomly and then require for the recipient's identification.

Due to this security, when the shipping company needs more information of the recipient, we might send email separately to the recipient and asks for attaching the identification such as passport or ID card within the time limit.

And the shipping company needs a copy of your passport with only full name and birthday, so the other details should be masked.

If this information is not provided, the parcel can not be delivered successfully. Therefore, It may be inconvenient, but we'd appreciate your cooperation.

Customs duty / Tax

Since import taxes and duties are calculated by the country's customs office, we cannot estimate in advance how much you might have to pay.

For further information please contact your country’s customs office.

All related customs fees are the responsibility of the recipient. International shipments may be subject to import duties and customs fees, which are levied once the package reaches the country of destination.

Please be aware that any customs clearance-related charges are the responsibility of the customers, even for free shipping.

1. The recipient of an international shipment may be subject to customs duties, which are levied once the shipment reaches the recipient's country. Additional charges for import clearance must be fulfilled by the recipient; BAZZAAL BOX has no control over these charges, nor can we predict what they may be. Customs policies vary widely; you should contact your local customs office for more information.

2. Customs duties and taxes that are levied by the destination country as a result of international shipping are the recipient’s responsibilities.

As of 1st of July, European Union announced implementation of new Value Added Tax Act for cross border sales.

The new rules also applies to B2C transaction that goods transported from outside the EU made by EU or non-EU operators.

As a result of the 2021 change, VAT exemption on small-value consignment up to €22 has been abolished, and your customs authority might charge you VAT for your purchase. 

Refund

All sales are final. All items cannot be refunded. We accept returns for refund or exchange, for items damaged in transit.

For more information, please check our refund policy.

Credit card refunds usually take 5–10 business days to appear on your statement.

We do not offer refunds or returns in cases involving allergic reactions or adverse skin conditions due to products that we sell.

As each person's skin can react differently to beauty or skin care products, we advise you to carefully check product information or ingredient lists before purchasing and patch test a new product before incorporating it fully into your routine.

We encourage you to seek more detailed product information on the websites of the beauty or skin care brands that we carry.

Don’t worry! We’ll make it right.

If you receive an incorrect item in your shipment, please email cs@bazzaal.com about your order number and attach a picture of products you received as soon as possible.

Order & Payment

Add-ons can only be purchased with a beauty box or trial kit. If your cart contains only add-ons you won't see a 'checkout' button.


After adding the beauty box or trial kit, if you still can't proceed to checkout, please contact cs@bazzaal.com

To apply a discount code, just enter it in the Discount Code field at checkout.

If you have a code for a specific product, that product must be added to your cart first.

If the code isn’t working, it could be invalid, expired, or may have already been used.

Yes, you can only buy 5 units of one products, if your order exceeds this number we will adjust it.

You will receive an order confirmation email from us after placing an order.

Please check your spam folder if you can't find them.

Please submit an inquiry at cs@bazzaal.com.

You will pay in USD, but the invoice will be confirmed in local currency.

We only accept payments in USD, and the charged amount can differ from paid amount due to exchange rate.

There is no reimbursement for the differences in the amount.

If you’d like to cancel or edit the shipping address or products on your order, please email us at cs@bazzaal.com as soon as possible and we’ll do our best to accommodate requests.

Remember it's only possible before you get a shipping confirmation mail.

Our customer service team is available Monday - Friday: 09:00 - 18:00, Weekends & Holidays: Closed (KST) and requests outside of these business hours are not guaranteed.

Our add-ons can only be shipped together with a beauty box or trial kit.

Sorry we cannot be more helpful in this case.

You can view order status on your Account page, which will be updated after your order is placed and again once your order ships.

Product (Beauty Box & Add-ons)

We’ll be coming out with new boxes very soon—sign up to our newsletter to get the latest updates.

We sell our beauty boxes as prepackaged sets, thus we’re not able to make any changes. Thank you for understanding.

Our products have at least 12 months shelf life unless stated in the product page.

Products will have an expiry date noted on the packaging.

If you cannot find it, please contact to us at cs@bazzaal.com.

Please avoid direct sunlight and store in a cool place.
Also, we recommend to finish the product within 12 months after opening.

If you have questions about your specific skin type, reach out to us at cs@bazzaal.com.

We encourage you to patch test a product before incorporating it fully into your routine.

Others

Your purchase is only for your personal use.

By purchasing products on our website, you agree not to resell or distribute such products for any commercial purposes.

We may reject or cancel an order if we have reason to believe that your order is not for your personal use.